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FAQ


Will I get to see my artwork before purchasing the items?

Once payment has been processed on your order, we will provide an Art Proof for your review. We won’t send your items to production until we’ve received your approval of the artwork.

If seeing the artwork prior to processing the payment is required, then we can request a Pre-Production Art Proof from our Art Team. This can take up to 48 business hours to receive depending on the time of year.

Are there charges to use your stock logos?

There are no charges to use our stock logos. We will even be happy to add your business name or other text underneath any of our stock logos for no additional charge.

Can I have my logo imprinted on any product of my choice?

Items with small imprint areas, especially those less than 3/4” in width or height, should not be imprinted with detailed logos or multiple lines of text. During the printing process, details and small text can fill in and become illegible. Some educational products will not accommodate a custom imprint and are sold as-is.

What kind of artwork do I have to send?

The imprint quality of your order depends upon the artwork supplied with it. To avoid any delays and additional art charges, please supply clean, vector-based digital artwork.

  • Artwork created in Adobe Illustrator CC or lower (.ai) is preferred. Non-bitmap EPS files are also acceptable.

  • Convert all fonts to outlines or curves. If not possible, all fonts must be supplied with your file.

Artwork created in Microsoft Word, PowerPoint, Excel, or Publisher, along with files .bmp, .jpg, .tif, .gif, .psd, .pdf, or metafiles are not vector-based. However, we can use these files to create a vector version for a nominal fee. Likewise, faxes, copies, photographs, business cards or letterhead can be used to create a vector version. Please send your art to art@psacorp.com, along with your name, company name, and phone number, to receive a quote for artwork conversion.

Slides, transparencies, negative stats, and film are not useable.

Please note, halftones/screen tinted or grayscale artwork cannot be used for a one-color imprint. Multiple color charges will apply.

What colors are available to imprint my logo/information?

Each product has its own list of imprint colors to choose. Please refer to the individual products for those color selections. If you select a color combination that we feel should be avoided, we will notify you and suggest alternate color/s. 

Where will you imprint my logo/information?

Unless specified, we will place the imprint/logo in the best printable area of the product at our discretion.

Can my product be imprinted in multiple locations?

Some, but not all products have the option to be printed in multiple locations. If this is an option for your product, it will be indicated on the individual product detail page. Because products must be run through the print process separate times for each location, there are additional fees for set-up and running the press.

  • There is a $50.00 set-up fee for each additional location

  • There is a $.50 per piece running fee for each additional location, unless specified otherwise

Will Up Your Promotions create custom artwork for my organization?

Yes, Up Your Promotions is happy to help your organization create unique and eye-catching designs. If you’d like a custom design on an item, please let us know and we can provide you with a quote. This service starts at $40 per hour of design time, depending on the item and complexity of your artwork.

We do not normally create custom logos, but if this service is needed please speak with your Account Specialist.

When my logo is converted will I be provided the vector file?

If you pay the fee to have your logo converted into vector format, we will provide the vector file upon request only.

How long will it take to receive my order?

Our standard production time is 3-4 weeks from the date your artwork is approved. If you have an upcoming event or specific delivery date, please let us know and we will do our best to accommodate your request.

Production times vary based on the items purchased, your location, and many other factors. We cannot guarantee on-time delivery but will expedite the order if possible.

Occasionally, products may be backordered and not immediately available. Should this occur, the rest of your order will ship in standard production time, and the backordered products ship immediately when they are available. You will be notified if and when this occurs.

Can you RUSH my order?

We can definitely help you get products before your event deadline.

Rush service is available for most products. Standard rush orders are defined as orders with a requested delivery date before three weeks production and shipping time. If we can meet your in-hands date just by changing your shipping method to FedEx 2-Day or Overnight, there will be no additional rush charges.

Rush charges can range from $25-$200 and depend upon the order size. Please contact your Account Specialist as this will be handled on an order-by-order basis.

How will my order be shipped?

All packages are shipped via Federal Express, UPS or Yellow Freight unless otherwise requested. Shipments split to multiple locations will incur an additional $10.00 charge per address. All international deliveries require a physical address for FedEx international delivery.

Will you ship to my APO/FPO?

Upon request, we will ship to APO and FPO addresses via First Class U.S. Mail.

Please note: heavy and/or bulky items, such as water bottles, bags, magnets, etc., may incur additional freight charges due to the higher costs of shipping.

IMPORTANT: Because we must depend on the military postal service to deliver the package to overseas bases, confirmation and tracking is not available. We are unable to guarantee delivery on APO/FPO shipments and cannot be held responsible for packages which are not received.

Do you have anything I can receive in 24 hours?

Given the nature of our product offerings being customizable, we have very few items maintained in our inventory. We do have a limited number of products that can be produced in 24 hours, but not shipped and received within that time frame.

If you tell us the specific item you are looking to receive, we will do our best to expedite it for an additional cost.

If I don’t customize my items will I receive them faster?

Skipping the customization on your items is one way to expedite the ordering process, but this will vary based on the item purchased. We cannot guarantee that no customization will make your order deliver faster.

Can I order less than the minimum quantity?

Ordering less than the minimum quantity advertised is possible on some items, however, these items may incur an additional fee.

Can I order multiple templates, imprints, colors, and other special requests on my items?

Pricing for most of our items includes a 1-color/1-location imprint. If we do additional colors, templates, or other special requests this may incur additional fees. Options will vary depending on the item.

Can I cancel my order?

Cancellation of your order can be requested, but any work completed at the time of cancellation (art time, production, re-stocking fees) will be charged. Any products that have begun the imprinting process cannot be cancelled.

What is your return policy?

All imprinted sales are final. We can only accept returns on non-imprinted or defective products within 30 days of delivery. All returns (with the exception of a defective product) will be charged a 20% re-stocking fee plus shipping charges.

What methods of payment do you accept?

We are happy to accommodate your organization’s purchasing requirements. Our most common methods of payment are credit card and check. If another method of payment is required for your purchase, please speak with your Account Specialist and we can discuss the available options. Unless otherwise specified, we will begin processing your order when payment is accepted.

Can I have a sample of the product I’m considering ordering?

We can supply you with a sample of most products. Please contact your Account Specialist with your specific sample request at 800-660-3985.


Do you price match?

We welcome the opportunity to match the price you’ve seen elsewhere. Our pricing structure is different than our competitors in that we don’t charge a separate amount for setup.

If another company is offering an item at a lower cost, please provide the item # and vendor name to your Account Specialist, and we will check to see if price matching is an option.

Why is your price higher than Company XYZ?

We work closely with our warehouses and suppliers to ensure you are getting excellent quality items at a reasonable price. There are many “look-alike” items in this industry that are often offered at a lower price, and are in fact a lower quality.

In addition, our price may appear higher since we don’t charge extra for imprinting. Our products are priced to include your 1-color/1-location imprint.

Are there really no setup charges?

There are no additional charges for 1-color/1-location imprints on any of our imprintable products.

What about multiple-color imprints?

Two-color imprints are available for most items in our catalog if you desire. Because products must be run through the print process separate times for each color, there are additional fees for set-up and running the press.

  • There is a $50.00 set-up fee for each additional color per location.

  • There is a $.50 per piece running fee for each additional color, unless otherwise specified.

There are many items identified as FULL-COLOR IMPRINT. These products will NOT incur an additional charge for this full-color option.

Do you offer free shipping/discounts/promo codes?

We do not offer free shipping, discounts, or promo codes on our orders as we work directly with our warehouses and vendors to provide you with the best rates possible.

We do have a referral program that provides you with a $25 Visa gift card for every new customer you refer (received after 1st order is placed). For customers who cannot accept gifts we will honor $25 off their next order.

Do you donate to non-profits and can I be added to the list?

If and when we have products available to donate, it would be in the 4th quarter of the calendar year. We would be happy to indicate your interest and reach out if we have something to donate.

Will I receive a discount if I agree to order all items through Up Your Promotions?

We do not offer a discount for purchasing solely from Up Your Promotions. Our pricing model is structured to offer the best pricing possible from the get-go as most of our customers have restrictive budgets and need their dollar to stretch as far as possible to spread awareness and education through their communities.

Are you GSA?

Up Your Promotions is not currently a GSA approved vendor. However, we are registered to do business with the U.S. Government through SAMS. We can also provide your organization with our DUNS code, CAGE code, and W9.

We hope this is a service we can offer to our customers at a future date.

I work for an organization that receives very little funding – what can you do for me?

If you provide us with the spending limit for your purchase, we will do everything we can to maximize the amount and quality of items you receive. We work hard to find items that meet your organization’s needs and stay within your budget restrictions.

Do you have other companies I can purchase through?

Up Your Promotions is affiliated with 11 additional companies that can offer you the same products. Your Account Specialist is the point of contact for all of these companies. If you have a purchase limit per vendor, please let us know and we can discuss if using our affiliated companies is the best option for you.

We can also use our affiliated companies to provide you with competing quotes for your purchase. If multiple quotes are required for your order to be approved, please let us know and we can discuss this option.


How do you develop your Native product line?

We have a marketing team who researches and writes content specific to the Native Communities. We understand that Native American messaging and imagery can be unique to particular tribes and geographic locations, therefore we strive to offer a variety of themes which are then customizable to accommodate your unique needs.

We are fortunate to have valuable relationships with our Native customers who provide feedback and direction helping us continually make those products more beneficial and appropriate for Native communities.

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